Privacy Policy

This Privacy Policy explains how Lucky Charm Store (referred to as the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from Lucky Charm Store or communicate with us (collectively referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, or legal obligations. The revised Privacy Policy will be posted on the Site with an updated "Last updated" date.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources as described below. The specific information we collect and use depends on your interaction with Lucky Charm Store.

In addition to the specific uses detailed below, we may use collected information to communicate with you, provide Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users or others.

What Personal Information We Collect

Information Collected Directly from You

Information you submit directly through our Services may include:

  • Basic contact details: Name, address, phone number.

  • Order information: Purchases, billing address, shipping address, and transaction details.

  • Account information: Username, password, and security questions when creating an account.

  • Shopping information: Items you view, add to your cart, or include in your wishlist.

  • Customer support information: Details provided when contacting us for support.

Certain features of the Services may require you to provide additional information. While optional, not providing it may limit access to specific features.

Information Collected through Cookies

Lucky Charm Store automatically collects information about your interaction with the Services through cookies, pixels, and similar technologies. This "Usage Data" may include device type, browser, IP address, and other details about your use of the Site.

Information Obtained from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes:

  • Companies supporting our Site and Services, such as Shopify.

  • Payment processors handling your transactions.

  • Third parties using tracking technologies like pixels and cookies.

Any information obtained from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy or practices of third-party services.

How We Use Your Personal Information

We use your personal information for purposes including:

  • Providing Products and Services: Process payments, fulfill orders, manage accounts, arrange returns, and allow posting of reviews.

  • Marketing and Advertising: Displaying personalized ads, promotions, or offers, and tailoring our Services to your preferences.

  • Security and Fraud Prevention: Detecting and preventing fraudulent or illegal activities.

  • Communicating with You: Providing customer support and improving our Services.

Cookies

Lucky Charm Store uses cookies to enhance the user experience, remember preferences, and analyze site traffic. You may disable cookies in your browser, but this may limit access to certain features. Cookies may also allow sharing information with third-party advertising partners.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • Vendors and Third Parties: Service providers handling IT management, payment processing, fulfillment, customer support, and analytics.

  • Business and Marketing Partners: Partners that provide services or advertise to you.

  • With Your Consent: Information shared at your request, such as for shipping or social media integrations.

  • Corporate Group: Internal sharing for legitimate business purposes.

  • Legal Obligations and Protection: As required by law or to enforce our terms of service.

We do not sell or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

Any product reviews or content you post publicly on Lucky Charm Store may be visible to others. We are not responsible for the use or misuse of publicly shared information.

Third-Party Websites and Links

Lucky Charm Store may link to third-party websites. We are not responsible for their content, privacy practices, or terms. Please review any external site’s policies before providing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16. If a child provides personal information, we will take steps to delete it upon discovery.

Security and Retention

We implement reasonable security measures to protect your data, but no system is completely secure. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

  • Access/Know: Request details of the personal information we hold.

  • Delete: Request deletion of your information.

  • Correct: Request corrections to inaccurate information.

  • Portability: Request a copy of your information or transfer it to a third party.

  • Limit Processing: Restrict how your data is processed.

  • Withdraw Consent: Revoke consent previously provided.

You can manage these rights through the tools provided on the Site. Lucky Charm Store will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how Lucky Charm Store processes your information, you may contact your local data protection authority.