Refund Policy

At Lucky Charm Store, we strive to provide our customers with a seamless shopping experience and complete satisfaction with their purchases. We understand that occasionally, you may need to request a refund for a product or service. This Refund & Return Policy outlines the process and conditions for receiving a refund.

Eligibility for Refund

  • Refund requests are accepted within 30 days from the date of purchase.

  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Refundable Items

Certain products or services are not eligible for a refund due to their nature. These include:

  • Downloadable software or digital content

  • Personalized or custom-made items

Such items will be clearly marked on their respective product pages.

Refund Process

  1. Contact our customer support team through the designated contact form on our website or other support channels.

  2. Provide your order details, including the order number, product information, and the reason for your refund request.

  3. Our customer support team will review your request and respond within a reasonable timeframe, typically within 2 business days.

Refund Approvals and Disbursements

  • Once your refund request is approved, we will initiate the refund process.

  • Refunds will be issued using the original payment method used for the purchase, unless otherwise specified.

  • Please note that it may take a few business days for the refund to be processed and appear in your account, depending on your payment provider.

Shipping and Return Costs

  • Faulty or damaged items: Lucky Charm Store will cover the return shipping costs. Please follow our instructions for returning the product.

  • Non-faulty or change-of-mind returns: The customer is responsible for any shipping or return costs associated with the refund.

Exceptions

In certain exceptional cases, such as significant product defects or errors on our part, we may offer alternative resolutions, including:

  • Product replacements

  • Store credits

These alternatives will be provided at our discretion.

Additional Information

We recommend reviewing our Terms and Conditions for more details regarding your rights and responsibilities when making a purchase from Lucky Charm Store.

Please note that this Refund & Return Policy is subject to change at our discretion. Any updates will be clearly communicated on our website.

If you have any questions or need assistance regarding our refund policy, our customer support team is always available to help.